SHIPPING & RETURNS

HOW MUCH IS SHIPPING?

USA STANDARD SHIPPING:

ORDERS OVER $50 - FREE (3-6 BUSINESS DAYS AFTER ORDER PROCESSING)

ORDERS UNDER $50 - $7.95 (3-6 BUSINESS DAYS AFTER ORDER PROCESSING)

WHEN DO YOU SHIP MY ORDER?

ALL ORDERS GET SHIPPED WITHIN 72 HOURS, ON BUSINESS DAYS, EXCLUDING HOLIDAYS.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER? (USA ORDERS)

APPROXIMATELY 3-6 BUSINESS DAYS AFTER PROCESSING. TRANSIT TIMES FOR ALASKA, HAWAII, AND PUERTO RICO MAY BE LONGER.

 

DO YOU SHIP INTERNATIONALLY?

YES! WE SHIP INTERNATIONALLY.

INTERNATIONAL STANDARD SHIPPING: 

ORDERS OVER $70 - FREE (5+ BUSINESS DAYS AFTER PROCESSING)

ORDERS UNDER $70 - DEPENDING ON THE LOCATION $10.95 - $16.95 (SEE CHECKOUT)

ORDERS ARE PROCESSED WITHIN 72 HOURS.

 

 

RETURNS 

WHAT IS YOUR RETURN POLICY?

WE ACCEPT UNSEALED, UNUSED RETURNS WITHIN 30 DAYS OF RECEIPT. HERE YOU CAN FIND OUR FULL RETURN POLICY. TO START A RETURN EMAIL US AT CUSTOMERCARE@ROCCANSKIN.COM

CAN I EXCHANGE MY ITEM?

TO RECEIVE THE ITEM YOU WANT, PLEASE RETURN THE ITEM YOU HAVE. ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.

CAN I CANCEL MY ORDER?

UNFORTUNATELY WE CANNOT CANCEL ORDERS ONCE THEY'RE PLACED.

MY ITEM(S) ARRIVED DAMAGED, OR THE ORDER IS INCORRECT, WHAT SHOULD I DO?

IF YOU RECEIVED A DAMAGED OR WRONG ITEM/QUANTITY, WE'RE SORRY. PLEASE CONTACT US ASAP AT CUSTOMERCARE@ROCCANSKIN.COM, AND WE WILL MAKE IT RIGHT.

HOW CAN I CHECK THE STATUS OF MY ORDER?

AFTER PLACING YOUR ORDER, YOU RECEIVE AN EMAIL WITH A LINK TO THE ORDER STATUS PAGE WHERE YOU CAN TRACK YOUR ORDER. IF YOU NEED FURTHER ASSISTANCE CONTACT US AT CUSTOMERCARE@ROCCANSKIN.COM

I REFUSED MY DELIVERY, WHAT HAPPENS NOW?

REFUSED DELIVERIES INCUR A $10 RESTOCKING FEE, AND OUTBOUND SHIPPING COSTS WILL NOT BE REFUNDED. PLEASE ALLOW UP TO 5-10 BUSINESS DAYS FOR YOUR REFUND TO APPEAR ONCE WE PROCESSED THE RETURN. 

PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS CAN NOT BE REFUNDED.

 

FOR OTHER SHIPPING AND RETURN QUESTIONS, EMAIL US AT CUSTOMERCARE@ROCCANSKIN.COM