Refund policy

 

WE HAVE A 30-DAY RETURN POLICY 

We honor full refunds for returns within 30 days of delivery.

To start a return, email us at customercare@roccanskin.com

We will send you a return shipping label and instructions on how and where to send your package. 

Please be advised that items sent back to us without a return request cannot be properly received at our warehouse.

Please contact us for all return questions at customercare@roccanskin.com. We're always happy to help.

 

DAMAGES AND ISSUES

If you received a damaged or wrong item/quantity, please let us know asap via customercare@roccanskin.com, and we will make it right.

NON-RETURNABLE ITEMS 

Sale items or digital gift cards are non-returnable. Thank you for your understanding.

EXCHANGES

The fastest way to ensure you get what you want is to return the item(s) you want to exchange, make a new purchase, and receive a refund for your returned purchase.

REFUNDS 

We will notify you once we’ve received your return. You’ll be refunded automatically on your original payment method. Credit card refunds usually take 5-10 business days to appear on your statement. 

REFUSED DELIVERY

Refused deliveries incur a $10 restocking fee, and outbound shipping will not be refunded. Please allow up to 5-10 business days for your refund to appear once we processed the return. 

Please be advised that refused or unclaimed international orders can not be refunded.

 

For further return questions, you are always welcome to email us at customercare@roccanskin.com.