FAQs
EXFOLIATING MITT
How do I use the Exfoliating Mitt?
There are two ways to use the Exfoliating Mitt for the best results:
For deep exfoliation:
Prep your skin and use the mitt on damp skin with nothing else:
1. To prep, cleanse your skin with soap (without the mitt) and rinse thoroughly.
2. Rinse the Exfoliating Mitt and wring out excess water.
3. Gently scrub back and forth or circular (without shower gel or soap). Dead skin cells satisfyingly roll-off revealing new skin. Use shower gel afterward.
For a power shower (turn your body wash into a scrub):
Use the mitt as a loofah:
1. Rinse your body and Exfoliating Mitt.
2. Put your shower gel or soap on the Exfoliating Mitt.
3. Gently scrub your way to glowing skin and unmatched freshness.
How often can I use the Exfoliating Mitt?
For deep exfoliation, once a week.
As a loofah with body wash, up to once a day.
Which skin types can use the Exfoliating Mitt?
All body skin types can use the Exfoliating Mitt. However, please don't use it on damaged or broken, irritated, or sunburned skin.
Can I use the Exfoliating Mitt on my face?
Let's face it! The Exfoliating Mitt is designed and tested on body skin.
If you can't resist using it on your face, use very gentle pressure and minimal scrubbing. Whatever you do, refrain from using the mitt on sensitive, sunburned, damaged, or irritated skin.
How hard should I scrub for deep exfoliation?
Less is more in this case!
Even though you want a deep exfoliation, don't press hard or scrub excessively. The mitt will do its job. The key is to flatten your hand on your skin and use your hand's weight to polish gently without body wash or soap. Just make sure your skin is well-prepped.
To prep the skin, wash with a body wash or soap (without the mitt) to remove body care residue and rinse with warm water.
Tip: We recommend not to wet your hair during deep exfoliation. When haircare flows onto the skin, it inhibits exfoliation.
How is the Exfoliating Mitt different from a body-scrub?
It's a world of difference!
The textured fabric feels just like a granular body-scrub but gives a better grip, to scrub more body parts, like the ears, and avoids melting or falling out of your hands.
Dead skin cells get deeply exfoliated instead of buffed superficially.
The mitt has no micro-beads that endanger ocean life.
Essential oils can be added afterward for maximum results. After exfoliation, skincare absorbs better!
When traveling (again), the mitt is feather-light and prevents adding to the TSA liquid allowance. So more room for more skincare!
TIP: make a difference in your shower routine and exfoliate the ears, pubic area, booty, cuticles like no other scrub can!
Can men use the Exfoliating Mitt?
Yes! Absolutely! Everybody with skin, including men, benefit from exfoliation. If you don't really care for smooth, exfoliated skin with unclogged pores, you'll love feeling super fresh when you supercharge your shower game by using the exfoliating mitt with your body wash.
Fun fact. In Morocco, wherever there is a women's Hammam, there is a men's Hammam next to it, and young and old visit to exfoliate their skin. At home, they use the Exfoliating Mitt instead of a loofah.
How do I care for my Exfoliating Mitt?
The mitt is reusable, and with a little care, you can use it for a long time!
Rinse it thoroughly after use and hang it out to dry before storing it.
Hand wash it separately in cold water and line dry it in the shade. Don't iron or bleach the mitt.
How often should I replace my Exfoliating Mitt?
With active use between 3 and 6 months.
ROCCANSKIN BRAND
What does Roccanskin mean?
The name Roccanskin comes from Moroccan skin. Named after the beautiful, diverse people of Morocco, North Africa, and the Moroccan skincare ritual. Roccanskin is a celebration of our skin, its protection, and beauty!
At Roccanskin, we aim to build our community based on the care for our skin, not the color of our skin, where people from around the world are included, respected, and honored.
How is Roccanskin different from other brands?
Moroccan natural wellness and highly effective rituals inspire Roccanskin products. We strive to care for your skin in a potent, healthy, non-toxic way and give you a moment of relaxation to recharge.
Moroccan hospitality inspires our return policy! If you are not satisfied after trying Roccanskin, we will not be satisfied and will find you a solution. We hope this will make you feel welcomed to try Roccanskin!
Is Roccanskin a cruelty-free and vegan brand?
Yes, Roccanskin signed a pledge with LeapingBunny to be 100% cruelty-free and vegan, now and in the future, when we bring out new products.
When is the next product coming out?
To be the first to know, sign up for our newsletter, we'll happily let you know when the next product comes out!
SHIPPING
How much is shipping?
USA standard shipping:
Orders over $50 - FREE (2-3 business days after order processing)
Orders under $50 - $7.95 (2-3 business days after order processing)
When do you ship my order?
Normally, all orders get shipped within 72 hours, on business days, excluding holidays.
How long does it take to receive my order? (USA orders)
Normally, approximately 2-3 business days after processing. Transit times for Alaska, Hawaii, and Puerto Rico may be longer.
Do you ship internationally?
Yes! We ship internationally.
International standard shipping:
Orders over $70 - FREE (5+ business days after processing)
Orders under $70 - Depending on the location $10.95 - $16.95 (See checkout)
Orders are processed in 1-2 business days.
RETURNS
What is your return policy?
We accept unsealed, unused returns within 30 days of receipt. Here you can find our full return policy. To start a return, visit our returns center or email us at customercare@roccanskin.com.
Can I exchange my product?
To receive the item you want, please return the item you have. Once the return is accepted, make a separate purchase for the new item.
Can I cancel my order?
Unfortunately we cannot cancel orders once they're placed.
My items arrived damaged, or the order is incorrect, what should I do?
If you received a damaged or wrong item/quantity, please contact us asap via customercare@roccanskin.com, and we will make it right.
How can I check the status of my order?
After placing your order, you receive an email with a link to the order status page where you can track your order. If you need further assistance contact us at customercare@roccanskin.com
I refused my delivery, what happens now?
Refused deliveries incur a $10 restocking fee, and outbound shipping will not be refunded. Please allow up to 5-10 business days for your refund to appear once we processed the return.
Please be advised that refused or unclaimed international orders can not be refunded.
For all other shipping and return questions, you are always welcome to contact us at customercare@roccanskin.com.
PAYMENT
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, Apple Pay, and Amazon Pay.
We also accept Klarna, to shop now and pay later. You can learn more about Klarna here.
We do not accept cash, personal checks, money orders, or cash-on-delivery.
DIGITAL GIFT CARD
How do I redeem my digital gift card?
Enter the code from your digital gift card at checkout in the gift card/discount box before placing your order. Please be informed that you cannot add digital gift card codes after placing your order.
Do Roccanskin digital gift cards expire?
No, our digital gift card never expires.
Can I use the digital gift card at other stores?
You can use the Roccanskin digital gift card only at roccanskin.com.
Can I return a digital gift card?
Gift cards are non-returnable.
Where can I check my balance?
If you have an account at roccanskin.com, you can check your balance via the link in the digital gift card email.
If you do not have an account, email us at customercare@roccanskin.com, and we will inform you about your balance.
GENERAL INQUIRIES
For general inquiries, please visit our contact page.