FAQS

ROCCANSKIN™ EXFOLIATING MITT 

HOW DO I USE THE EXFOLIATING MITT FOR DEEP EXFOLIATION?

1 RINSE WITH WARM WATER, THEN CLOSE THE WATER
2 EXFOLIATE GENTLY
3 RINSE OFF THE DEAD SKIN CELLS

AFTERWARD, YOU CAN WASH WITH YOUR FAVORITE SHOWER GEL OR BODY WASH AND WASH YOUR HAIR.
USE ONCE WEEKLY FOR DEEP EXFOLIATION 

DEAD SKIN CELLS ARE NOT COMING OFF, WHAT SHOULD I DO?

BODY CARE SUCH AS BODY LOTION, BODY OIL ETC. CAN SEAL THE SKIN WHICH PREVENTS EXFOLIATION. IN CASE YOU USE BODY CARE, WASH IT OFF FIRST WITH A NATURAL SOAP. NOTHING THAT'S TOO HYDRATING LIKE BODY WASH OR SHOWER GEL AS THIS WILL ALSO SEAL THE SKIN AND PREVENT EXFOLIATION. ALSO, PREVENT WETTING OR WASHING YOUR HAIR BEFORE A DEEP EXFOLIATION BECAUSE HAIRCARE CAN ALSO SEAL THE SKIN. EXFOLIATE WITH THE WATER CLOSED. DON'T EXFOLIATE UNDER OR IN WATER.

CAN I USE THE EXFOLIATING MITT AS A LOOFAH?

YES! YOU CAN USE IT WITH SHOWER GEL OR BODY WASH AS YOU WOULD A LOOFAH OR RAG, BUT THIS IS DIFFERENT FROM THE DEEP EXFOLIATION WHERE THE DEAD SKIN IS ROLLING OFF. THIS WILL JUST SUPERCHARGE YOUR SHOWER GEL AND MAKE YOU FEEL SUPER FRESH. AS A LOOFAH WITH SHOWER GEL YOU CAN USE THE MITT DAILY.

WHICH SKIN TYPES CAN USE THE EXFOLIATING MITT?

ALL BODY SKIN TYPES CAN USE THE EXFOLIATING MITT. HOWEVER, PLEASE DON'T USE IT ON DAMAGED OR BROKEN, IRRITATED, OR SUNBURNED SKIN. 

CAN I USE THE EXFOLIATING MITT ON MY FACE?

THE EXFOLIATING MITT IS DESIGNED FOR AND TESTED ON BODY SKIN. 

IF YOU CAN'T RESIST USING IT ON YOUR FACE, USE VERY GENTLE PRESSURE AND MINIMAL SCRUBBING. REFRAIN FROM USING IT ON SENSITIVE, SUNBURNED, DAMAGED, OR IRRITATED SKIN.

HOW HARD SHOULD I SCRUB FOR DEEP EXFOLIATION?

EVEN THOUGH YOU WANT TO EXFOLIATE DEEPLY, DON'T PRESS HARD OR SCRUB EXCESSIVELY. THE MITT WILL DO ITS JOB. THE KEY IS TO FLATTEN YOUR HAND ON YOUR SKIN AND USE YOUR HAND'S WEIGHT TO EXFOLIATE GENTLY.

SHOULD I SHAVE FIRST OR EXFOLIATE FIRST?

YOU CAN DO BOTH. IF YOU WANT TO SHAVE AREAS THAT HAVE LESS HAIR, LIKE LEGS, ARMS ETC. YOU WILL HAVE A CLOSER SHAVE WHEN YOU EXFOLIATE FIRST.

IF YOU WANT TO EXFOLIATE SKIN THAT HAS MORE DENSE HAIR LIKE THE ARMPITS OR PRIVATE AREA, YOU WILL GET BETTER EXFOLIATION WHEN YOU SHAVE FIRST.

DO I HAVE TO SHAVE TO USE THE EXFOLIATING MITT?

NO, IT IS NOT NECESSARY TO SHAVE TO EXFOLIATE. THE EXFOLIATING MITT ONLY EXFOLIATES THE SKIN SURROUNDING THE BODY HAIR. IT WILL NOT NOT REMOVE BODY HAIR OR AFFECT IT IN ANY WAY.

DOES IT HELP WITH KP?

ABSOLUTELY! KERATOSIS PILARIS IS CAUSED BY CLOGGED-UP PORES THAT BECOME TINY ROUGH BUMPS. EXFOLIATING REGULARLY WILL SOFTEN THE TEXTURE AND WITH TIME REDUCE THE KP.

DOES IT HELP WITH BODY ACNE?

YES! ACNE FORMS WHEN SEBUM, DEAD SKIN CELLS, AND BACTERIA MIX TO FORM INFLAMMATION KNOWN AS ACNE. EXFOLIATING GETS RID OF THE DEAD SKIN CELLS AND HELPS YOUR SKIN BREATHE AGAIN.

IS IT SAFE ON TATTOOS?

DEEP EXFOLIATION IS SAFE ON FULLY HEALED TATTOOS. THE VERY UPPER DEAD SKIN CELLS ON THE STRATUM CORNEUM ARE THE ONES YOU SEE ROLLING OFF WHILE EXFOLIATING. BELOW THAT YOU HAVE THE EPIDERMIS AND EVEN DEEPER IS THE DERMIS WHERE THE TATTOOS ARE PLACED PERMANENTLY.

REMOVING THE DEAD UPPER LAYER WILL MAKE YOUR TATTOOS MORE CLEAR AND EVEN SHINE BRIGHTER.

DON'T EXFOLIATE FRESHLY-INKED TATTOOS AND FOLLOW THE INSTRUCTIONS OF YOUR TATTOO ARTIST.

SHOULD I USE THE EXFOLIATING MITT IF I USE A WASHCLOTH DAILY?

YES, LOVE! USING A WASHCLOTH DAILY IS GOOD! HOW THIS IS DIFFERENT IS THAT IT'S LIKE A HOME SPA TREATMENT TO GET RID OF DEAD SKIN CELLS DEEPLY. MANY OF OUR CUSTOMERS WHO USE WASHCLOTHS HAVE FOUND THE EXFOLIATING MITT A GREAT WEEKLY ADDITION TO THEIR SHOWER ROUTINE.

HOW IS THE EXFOLIATING MITT DIFFERENT FROM A RAG OR LOOFAH?

THE EXFOLIATING MITT'S TEXTURE IS DIFFERENT WHICH MAKES DEAD SKIN CELLS LIFT-OFF, COMPARED TO A RAG OR LOOFAH THAT JUST WASHES THE DEAD SKIN WITHOUT DEEPLY REMOVING IT AND LEAVING YOUR SKIN ASHY WHEN IT DRIES UP. THE EXFOLIATING MITT REMOVES THAT ASHINESS AND DRYNESS EVEN WITHOUT USING LOTION OR OIL YOU WILL HAVE A HEALTHY NATURAL GLOW.

HOW IS THE EXFOLIATING MITT DIFFERENT FROM A BODY SCRUB?

THE TEXTURED FABRIC OF THE ROCCANSKIN™ EXFOLIATING MITT FEELS JUST LIKE A GRANULAR BODY SCRUB BUT GIVES A BETTER GRIP, TO SCRUB MORE BODY PARTS, LIKE THE EARS, AND AVOIDS MELTING OR FALLING OUT OF YOUR HANDS.

DEAD SKIN CELLS GET DEEPLY EXFOLIATED INSTEAD OF BUFFED SUPERFICIALLY. THE MITT HAS NO MICROBEADS THAT ENDANGER OCEAN LIFE. ESSENTIAL OILS CAN BE ADDED AFTERWARD FOR MAXIMUM RESULTS. AFTER DEEP EXFOLIATION, SKINCARE ABSORBS BETTER!

WHEN TRAVELING THE MITT IS FEATHER-LIGHT AND PREVENTS ADDING TO THE TSA LIQUID ALLOWANCE. SO MORE ROOM FOR OTHER SKINCARE!

TIP: MAKE A DIFFERENCE IN YOUR SHOWER ROUTINE AND EXFOLIATE THE EARS, PUBIC AREA, BOOTY, CUTICLES LIKE NO OTHER SCRUB CAN!

WHAT'S THE COMPOSITION OF THE EXFOLIATING MITT?

THE FABRIC OF THE MITT IS BIODEGRADABLE VISCOSE WHICH MAKES UP 90% OF THE PRODUCT. THE ELASTIC BAND IS SPANDEX (9%), AND THE HOOK IS POLYESTER (1%)

HOW OFTEN SHOULD I REPLACE MY EXFOLIATING MITT?

THE EXFOLIATING MITT IS REUSABLE FOR 3-6 MONTHS DEPENDING ON YOUR USAGE AND CARE.

HOW SHOULD I CARE FOR MY EXFOLIATING MITT?

RINSE YOUR EXFOLIATING MITT THOROUGHLY AFTER USE AND HANG IT OUT TO DRY BEFORE STORING IT.

HAND WASH IT SEPARATELY IN COLD WATER AND LINE DRY IT IN THE SHADE. DON'T IRON OR BLEACH.

CAN MEN USE THE EXFOLIATING MITT?

ABSOLUTELY! EVERYBODY WITH SKIN, INCLUDING MEN, CAN BENEFIT FROM EXFOLIATION. IF YOU DON'T REALLY CARE FOR SMOOTH, HEALTHY, EXFOLIATED SKIN, YOUR MITT WILL HAVE YOU FEELING SUPER FRESH. SUPERCHARGE YOUR SHOWER BY USING THE EXFOLIATING MITT WITH YOUR BODY WASH.

FUN FACT. IN MOROCCO, WHEREVER YOU FIND A WOMEN'S HAMMAM, THERE IS A MEN'S HAMMAM NEXT TO IT. YOUNG AND OLD VISIT TO EXFOLIATE THEIR SKIN AND LEAVE REFRESHED.

 

ROCCANSKIN™ BRAND

WHAT DOES ROCCANSKIN™ MEAN?

THE NAME ROCCANSKIN™ COMES FROM MOROCCAN SKIN. NAMED AFTER THE THE MOROCCAN SKINCARE RITUAL AND THE BEAUTIFUL, DIVERSE PEOPLE OF MOROCCO, NORTH AFRICA. ROCCANSKIN™ IS A CELEBRATION OF SELF-CARE, ITS NECESSITY, AND VALUE!

AT ROCCANSKIN™ WE AIM TO BUILD OUR COMMUNITY BROUGHT TOGETHER BY SELF-CARE, WHERE PEOPLE FROM ALL ETHNICITIES ARE INCLUDED, RESPECTED, AND HONORED.

IS ROCCANSKIN™ A CRUELTY-FREE AND VEGAN BRAND?

YES, ROCCANSKIN™ IS 100% CRUELTY-FREE AND VEGAN, NOW AND IN THE FUTURE, WHEN WE BRING OUT NEW PRODUCTS.

WHEN IS THE NEXT PRODUCT COMING OUT? 

TO BE THE FIRST TO KNOW, SIGN UP FOR OUR NEWSLETTER, WE'LL LET YOU KNOW WHEN THE NEXT PRODUCT COMES OUT!

 

SHIPPING

HOW MUCH IS SHIPPING?

USA STANDARD SHIPPING:

ORDERS OVER $50 - FREE (3-6 BUSINESS DAYS AFTER ORDER PROCESSING)

ORDERS UNDER $50 - $8.95 (3-6 BUSINESS DAYS AFTER ORDER PROCESSING)

WHEN DO YOU SHIP MY ORDER?

NORMALLY, ALL ORDERS GET SHIPPED WITHIN 72 HOURS, ON BUSINESS DAYS, EXCLUDING HOLIDAYS. 

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER? (USA ORDERS)

NORMALLY, APPROXIMATELY 3-6 BUSINESS DAYS AFTER PROCESSING. TRANSIT TIMES FOR ALASKA, HAWAII, AND PUERTO RICO MAY BE LONGER.

DO YOU SHIP INTERNATIONALLY?

YES! WE SHIP INTERNATIONALLY.

INTERNATIONAL STANDARD SHIPPING: 

ORDERS OVER $70 - FREE (5+ BUSINESS DAYS AFTER PROCESSING)

ORDERS UNDER $70 - DEPENDING ON THE LOCATION $10.95 - $16.95 (SEE CHECKOUT)

ORDERS ARE PROCESSED IN 1-2 BUSINESS DAYS.

 

RETURNS

WHAT IS THE RETURN POLICY?

WE ACCEPT UNSEALED, UNUSED RETURNS WITHIN 30 DAYS OF RECEIPT. HERE YOU CAN FIND OUR FULL RETURN POLICY. TO START A RETURN, EMAIL US AT CUSTOMERCARE@ROCCANSKIN.COM.

CAN I EXCHANGE MY PRODUCT?

TO RECEIVE THE ITEM YOU WANT, PLEASE RETURN THE ITEM YOU HAVE. ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.

CAN I CANCEL MY ORDER?

UNFORTUNATELY, WE CANNOT CANCEL ORDERS ONCE THEY'RE PLACED.

MY ITEMS ARRIVED DAMAGED, OR THE ORDER IS INCORRECT, WHAT SHOULD I DO?

IF YOU RECEIVED A DAMAGED OR WRONG ITEM/QUANTITY, PLEASE CONTACT US ASAP VIA CUSTOMERCARE@ROCCANSKIN.COM, AND WE WILL MAKE IT RIGHT.

HOW CAN I CHECK THE STATUS OF MY ORDER?

AFTER PLACING YOUR ORDER, YOU RECEIVE AN EMAIL WITH A LINK TO THE ORDER STATUS PAGE WHERE YOU CAN TRACK YOUR ORDER. IF YOU NEED FURTHER ASSISTANCE CONTACT US AT CUSTOMERCARE@ROCCANSKIN.COM

WHAT HAPPENS IF I REFUSED MY DELIVERY?

REFUSED DELIVERIES INCUR A $10 RESTOCKING FEE, AND OUTBOUND SHIPPING WILL NOT BE REFUNDED. PLEASE ALLOW UP TO 5-10 BUSINESS DAYS FOR YOUR REFUND TO APPEAR ONCE WE PROCESSED THE RETURN. 

PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS CAN NOT BE REFUNDED.

FOR ALL OTHER SHIPPING AND RETURN QUESTIONS, YOU ARE ALWAYS WELCOME TO CONTACT US AT CUSTOMERCARE@ROCCANSKIN.COM.

 

PAYMENT

WHAT FORMS OF PAYMENT ARE ACCEPTED?

WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, APPLE PAY, AND AMAZON PAY.

WE ALSO ACCEPT KLARNA, TO SHOP NOW AND PAY LATER. YOU CAN LEARN MORE ABOUT KLARNA HERE.

WE DO NOT ACCEPT CASH, PERSONAL CHECKS, MONEY ORDERS, OR CASH-ON-DELIVERY.

 

DIGITAL GIFT CARD

HOW DO I REDEEM MY DIGITAL GIFT CARD?

ENTER THE CODE FROM YOUR DIGITAL GIFT CARD AT CHECKOUT IN THE GIFT CARD/DISCOUNT BOX BEFORE PLACING YOUR ORDER. PLEASE BE INFORMED THAT YOU CANNOT ADD DIGITAL GIFT CARD CODES AFTER PLACING YOUR ORDER.

DO ROCCANSKIN DIGITAL GIFT CARDS EXPIRE?

NO, OUR DIGITAL GIFT CARD NEVER EXPIRES.

CAN I USE THE DIGITAL GIFT CARD AT OTHER STORES?

YOU CAN USE THE ROCCANSKIN DIGITAL GIFT CARD ONLY AT ROCCANSKIN.COM.

CAN I RETURN A DIGITAL GIFT CARD?

GIFT CARDS ARE NON-RETURNABLE.

WHERE CAN I CHECK MY BALANCE?

IF YOU HAVE AN ACCOUNT AT ROCCANSKIN.COM, YOU CAN CHECK YOUR BALANCE VIA THE LINK IN THE DIGITAL GIFT CARD EMAIL. 

IF YOU DO NOT HAVE AN ACCOUNT, EMAIL US AT CUSTOMERCARE@ROCCANSKIN.COM, AND WE WILL INFORM YOU ABOUT YOUR BALANCE.

  

GENERAL INQUIRIES

FOR GENERAL INQUIRIES, PLEASE VISIT OUR CONTACT PAGE.